General terms and conditions of sale

The present general conditions aim at regulating the contractual relation between the customer and Mr. Damien François, manager of the sprl Vintage Addict, registered at the Crossroads Bank of Enterprises under the company number BE0668398195, whose registered office is located at Avenue du Petit Bourgogne 134 in 4000 Liège, Belgium. Phone 0032477635381, email lasuccession@gmail.com. Hereinafter referred to as the “Company”;

By “Customer” is meant any person, individual or company, using the services or purchasing the products of the Company.

ARTICLE 1 – General

  • These general terms and conditions are intended to govern the contractual relationship between the customer and the company “Vintage Addict” sprl, whose registered office is located at Avenue du Petit Bourgogne 134, 4000 Liège, Belgium.

    The latter carries out its activities in the purchase and sale of antiques, quality flea-market finds, collectors’ items and vintage or new decorative objects (reissues, for example, if stated).

    Vintage Addict sprl operates an online shop hosted on the website www.vintage-addict.com, where it offers for sale various pieces of furniture, lighting, decorative objects, seating, etc.

  • These general terms and conditions apply to any purchase made by the Client on the Site, or upon the Client’s signature on the Company’s estimate or order form, or upon completion of a payment, in accordance with Article 6. They concern the entire contractual relationship existing between the Company and the Client, from the placing of the order to payment and delivery. The Client is presumed to have read and understood them. In the event of validation of the estimate by electronic means, the Client is bound by these general terms and conditions upon agreement transmitted to the company by electronic means or confirmed by the company in writing, in any form whatsoever.
  • These general terms and conditions prevail over any other general or special conditions. They may be modified at any time by the Company. In this case, the latter undertakes to inform the Client, and the modified general terms and conditions will automatically apply to any subsequent online purchase by the Client on the site “vintage-addict.com”.
  • In the event that, in addition to these General Terms and Conditions, specific conditions apply, the foregoing also applies to those special conditions. In the event of contradictory General Terms and Conditions, the consumer may always rely on the applicable provision that is most favorable to them.

ARTICLE 2 – Online purchases, prices

  • The website operates as follows:
    1. 1. The Client connects to the Company’s Website. 2. Items are detailed precisely on the Site, allowing for a correct evaluation of the offer. 3. The Client selects items and places them in their shopping cart, thereby expressing their intention to place an order. 4. After registration, the Client enters their delivery and billing details. The total amount of the order, including all taxes and shipping costs, is communicated to them. Furthermore, if an offer has a limited validity period or is subject to special conditions, this is always mentioned on the Site. 5. After receiving a complete summary of the order, the Client confirms their intention to proceed to the payment stage. 6. The Client is transparently redirected to the payment module, where they enter their payment preferences and settings. Accepted payment methods are Bancontact/Visa/Mastercard/Stripe. Information related to the bank card used is not known to the Company, thus guaranteeing the confidentiality of the information. Transaction data is encrypted with SSL technology sent over the web. To pay with SSL, special software is required (secure SSL connection = padlock present in your browser’s status bar). Transaction fees are borne by the Company. 7. Payment is requested from the relevant financial institution. 8. The Client receives the result of the transaction by email, which they can print and keep as valid proof. 8. The Company carries out after-sales processing and sends the package to the Client in accordance with these general terms and conditions. Any modification requested by the Client will result in a modification of the order confirmation and, if applicable, the total cost mentioned.
  • During the validity period stated in the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates or transport costs charged by the various parties involved in the delivery process.
  • The Company’s prices include all taxes, duties and services.
  • Regarding the sale of “second-hand goods,” the general VAT rule applied by the company is defined by Article 58§8: Goods subject to the special scheme of taxation on the profit margin. VAT included and non-deductible. VAT will not be deducted except in rare specific cases.
  • Products placed in a cart or ordered online remain the property of Vintage Addict sprl until full payment has been received. No order will be processed without a valid payment from the registered cardholder. The Client is responsible for making any necessary modifications to their details on the site “www.vintage-addict.com,” for example, in the case of a new email address, to allow for the successful completion of steps 4, 5, and 6.
  • The prices shown on the Site are valid on the date of consultation and are subject to change. The final price is communicated to the Customer at the time the sale is confirmed on the Site. Vintage-Addict.com is intended to present the products offered by the Company. The information on the Site is subject to change. The Customer is invited to verify the information in his possession prior to the contact made. Under no circumstances is the Company contractually bound by any information made available on the Site.
  • The Customer, by validating his online order, certifies that he is at least 18 years old. Otherwise, only the Customer is responsible. The sale cannot, under any circumstances, be declared null and void and the Company’s liability cannot be called into question for this reason.

 

ARTICLE 3 – Customer agreement and contractual documents.

  • By validating their order, the Client signifies their intention to enter into a purchase contract subject to these general terms and conditions. Furthermore, they attest that all data mentioned regarding them is correct and valid. The Company cannot, under any circumstances, be held responsible for errors in this regard.

ARTICLE 4 – Quotations, prices, contractual documents.

  • Outside of an order via the website, a prior exchange is necessary between Vintage Addict sprl and the Client. Following this, the Company provides a detailed estimate or order form for the item(s) or service(s) requested. This estimate is valid for 7 calendar days.
  • In the case of a purchase requiring deferred delivery, the Company reserves the right to request the payment of a deposit from the Client, and delivery times are provided for information purposes only. Under no circumstances can the Company be held responsible for a delay in delivery.
  • Any change requested by the Customer after the quotation has been issued will result in an amendment to the quotation and, where applicable, to the cost of the service(s) and/or product(s).
  • Prices are subject to variation for reasons beyond the Company’s control. In the event of a price increase imposed by a supplier, the Client will be informed.
  • The Client’s agreement regarding the content of the estimate or order form may be given: (I) by affixing their signature to the estimate accompanied by the handwritten mention “approved” and the date of signature; (II) by confirmation sent by email.
  • In any event, the quotation may be returned signed by post or electronically, provided that the Customer’s agreement is stated in a clear, identifiable and unambiguous manner.
  • If the quotation has been issued by the Company by electronic means, for example through an exchange of emails, the Customer expressly agrees that this exchange constitutes the contractual relationship and may serve as evidence of its existence.

ARTICLE 5 – Payment (excluding orders on www.vintage-addict.com – see Article 2)

  • The Customer undertakes to make payment as follows: in cash or by bank transfer;
  • In addition to the application of the first paragraph of this article, invoices are payable within 3 days of their issue date.
  • The invoice is sent by post or by email by the Company to the Client. In the case of sending by email, it is sent to the email address provided by the Client when signing the estimate. Under no circumstances is the Company responsible if the email address provided by the Client is incorrect.
  • Furthermore, in the event of a change in the contact email address, the Client is required to inform the Company immediately. No additional payment period will be granted to a Client who has failed to transmit the modification of the email address for sending invoice(s).
  • In addition to the above, any invoice not paid within the required time limits shall automatically bear interest at the statutory rate.
  • The transfer of ownership of the sold product is only effective upon full payment. Prior to this, the product remains the full property of the Company, including in the event of partial payment by the Client.

ARTICLE 6 – Cancellation of an order by Vintage Addict sprl

  • In the event of cancellation of an order by the Company for reasons beyond its control (disappearance of an ordered product, damage during handling before packaging for delivery, for example and without limitation), the Company undertakes to refund the full amount of the order to the client, including transport costs. No additional compensation may be claimed by the client.
  • In the event of cancellation of an order by the Client, the Company may claim compensation of €50 to cover handling and packaging costs for items that cannot be sent by post. For postal packages, this compensation amounts to €15. This may be required by the Company without prior notice.

ARTICLE 7 – Delivery times and method for products.

  • The Company reserves the right not to provide delivery during certain periods. The Company undertakes to warn its clients in advance. The Company will carry out deliveries of orders placed as soon as activity resumes.
  • Deliveries are made to the delivery address provided when the order is placed.
  • At the time of the order, one of the following delivery methods is pre-validated: delivery by the Company, or delivery by a third-party carrier. Based on the chosen delivery method, a flat fee covering delivery costs is added to the order amount, as set out in Article 2. Furthermore, the Company’s liability can in no way be questioned when it does not handle the delivery of the order itself. Consequently, when delivery is carried out by a carrier, the risks associated with transport are solely the responsibility of the carrier from the moment the Order to be delivered is deposited with them.
  • Upon receipt of the order, the Client is required to verify it before the delivery person departs or upon taking possession. Any defect, damage, or non-conformity must be immediately communicated to the delivery person or at the latest within 2 days after delivery.
  • Refused products are returned within 14 days of receipt to the Company, which will examine whether its liability can be engaged and will proceed, if necessary, with the restoration of the item. The return of the restored item will be at the Company’s expense within the shortest possible timeframe, taking into account any restorations to be performed.
  • In the event of the loss of an order, the Customer shall contact Vintage Addict in writing via the following address: lasuccession@gmail.com

ARTICLE 8 – Right of withdrawal (Distance selling only)

  • §1. The Client, covered by the consumer protection law integrated into the Code of Economic Law, has a withdrawal period of 14 days after taking possession of the Product. §2. In this case, the Client must mention in their withdrawal letter their surname, first name, postal address, email address, telephone number, and order number, and specify which product(s) will be returned. §3. This right of withdrawal can only be exercised provided that the products purchased on the Site have not been used, modified, or damaged in any way. §4. This right of withdrawal does not apply to items on sale, clearance items, or items in special promotions for certain events. In these cases, products are not taken back, refunded, or exchanged. §5. This right of withdrawal allows the Client to return, at their own expense and risk, the items to the address of an operating unit of the Company within 14 days after sending their request. The Company undertakes to refund all payments received by returning them to the bank account with which the online payment was made by the Client or by offering vouchers on the Site of equivalent value to the price of the returned product. §6. Return costs are the responsibility of the Client. The Company will indicate the exact cost for this return or provide an estimate if it is impossible to predict the exact cost. In the event that it is not possible to return the goods by post, the Company will collect the goods by its own means but always at the Client’s expense.
  • Provided that the right of withdrawal is exercised in accordance with the forms and conditions set out in this article, the Customer will be refunded for their purchase within 14 days from the Company’s receipt of the returned product.
  • Any damage, loss or theft of a parcel must be reported within 5 days of receipt, as postal insurance is only valid for 7 days.

ARTICLE 9 – Warranty and return of defective products or items.

  • The Company guarantees that the products conform to the order and meet the normal expectations that the Client may have, taking into account the product specifications. The Company also guarantees that the products comply with all existing laws at the time of the order.
  • The statutory warranty covers exclusively conformity defects that exist at the time of delivery of the products, excluding: any direct or indirect damage caused to the product after delivery; any replacement of components or accessories requiring regular renewal; any damage resulting from fire, water damage, lightning, an accident or any other natural disaster; any defect caused intentionally or through negligence, poor maintenance or abnormal use; any damage resulting from commercial, professional or collective use.
  • The statutory warranty is limited to one year after the purchase date.

 

ARTICLE 10 – Limitation of liability

  • The Company makes every effort to guarantee the delivery of quality products. Under no circumstances can the Company be held responsible for defects resulting from the action of a third party.
  • The Company shall not be liable in any way for indirect consequences arising from the use of the products, in particular in the event of an allergic reaction to a component or damage resulting from abnormal, unusual or unforeseen use of the products.
  • The Company ensures the sale of products within the framework of the legislation applicable to the sale of the products concerned. In the event of the acquisition by the Client of products prohibited for sale to minors, the Company is in no way responsible for the harmful consequences for the minor of the consumption of such products.
  • The Company shall not be liable in any way for failure to perform the sale of products due to force majeure, disruptions, strikes in public services of any kind, lock-outs, labour disputes, fire, technical incidents, power outages, disruptions in the networks, lines (telecommunications) or communication systems used and/or the unavailability of our website, non-delivery or late delivery by suppliers or other third parties, and the lack of authorisation to receive via the authorities, or other similar events.

Article 11 – Intellectual property

  • The entire content of the Company’s website is its property (including the domain name, the editorial content of the Site, photos, images, texts, logos, etc., with the exception of elements expressly referring to a third party). This content is protected by copyright. As such, it may not be copied, reproduced, or used, whether temporarily or permanently, for purposes other than those that may be attributed to the Client, without the authorization of the Company, the owner of the website.
  • The Company cannot guarantee the compatibility of the website

Internet with any hardware or software used by the Customer.

  • If the Customer wishes, for any reason whatsoever, to create,

from a third party site, a link to the Site, in is required to inform the Company beforehand. Information can be sent by e-mail to lasuccession@gmail.com

ARTICLE 12 – Personal data

  • Any personal data concerning the Client as defined by the European General Data Protection Regulation 2016/679 (GDPR) is processed in compliance with this Regulation. This data is processed and stored solely for the proper execution of the contractual relationship between the parties and is, under no circumstances, transmitted to third parties for any other purpose. In this regard, please consult the privacy policy page of the Company’s site.
  • The data retained by the Company are as follows: last name, first name, address, email address, telephone number, bank account number.
  • The Customer has the option to: (1) object, upon simple request and free of charge, to the processing of their personal data for serious and legitimate reasons, unless such objection makes the proper performance of the contractual relationship between the parties impossible; (2) access, free of charge, the data concerning them held by the Company and obtain rectification of data that are incomplete, inaccurate or irrelevant; (3) request deletion of the data concerning them from the Company, provided that retention of the data is not imposed on the Company by a legal obligation; (4) request the portability of their data held by the Company to a third party; (5) withdraw, where applicable, at any time, their consent to the processing of data based solely on consent.
  • Any request relating to the above must be sent in writing to the Company’s registered office by post, or by email to lasuccession@gmail.com
  • The Company may disclose personal information to third parties upon request from any authority legally authorized to make such a request. The Company may also disclose it if this transmission is required, in good faith, to comply with laws and regulations, or to protect or defend its rights or property.

ARTICLE 13 – Collection of testimonials

  • The Company may request the Client to provide a written, oral, or visual testimonial regarding the performance of the Services and their personal effect. The Client remains free at any time to refuse to provide such a testimonial. In the event of acceptance, they are invited by the Company to provide their formal agreement in writing. Testimonials collected by the Company may be used for documentary or reference purposes.

ARTICLE 14 – Complaints

  • Any complaint whatsoever from the Client, with the exception of those possibly referred to in an article, must be made in writing at the latest within 3 days after the occurrence of the event giving rise to the complaint by telephone: 0032477 63 53 81, by email: lasuccession@gmail.com, or by post to the address of the company’s registered office, postmark acting as proof. The Company undertakes to provide you with a response within 3 working days and to make every effort to find an amicable solution suitable for all parties. Provided that a complaint is made by the Client within the timeframes provided above, and provided that the Company accepts it, the amount claimed will be limited to the value of the Products concerned.

ARTICLE 15 – Invalidity

  • The possible invalidity of a provision of these general terms and conditions in no way influences the validity of these general terms and conditions as a whole. If a clause is rendered null and void, the parties undertake to conclude a clause with a similar effect and to insert it into these general terms and conditions.

ARTICLE 16 – Application of Belgian law

  • These general terms and conditions, as well as any dispute regarding the validity, interpretation or performance of these general terms and conditions, are governed by Belgian law.
  • All provisions not specified in these general terms and conditions are governed by Belgian law.
  • If, for any reason whatsoever, international law or other foreign legislation were to apply, it would be interpreted primarily in accordance with the Belgian Act on market practices and consumer protection.

ARTICLE 17 – Dispute resolution and competent courts

  • In the event of a dispute, mediation between the Company and the Client is preferred. If, however, no agreement is possible, the competent courts are those of the judicial district of the Company’s registered office.

 

 

 

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